The latest disclosure of credential handling vulnerabilities in Kaseya’s Network Detective is another reminder that even trusted vendor tools can become an attacker’s weapon. This is not a one-off event; it is part of a growing pattern. When tools that are deeply embedded in client environments mishandle privileged access, they turn into high. value attack vectors.
These risks strike at the heart of an MSP’s business. They damage client trust. They open the door to ransomware. They create the kind of lawsuits and compliance investigations that can ruin a business.
What This Vulnerability Exposed
Reports from the channel revealed two critical flaws in Kaseya’s scanning platform:
- Administrative credentials stored in plain text inside log files
- Weak encryption of other credentials, which could be decrypted with ease
Kaseya issued an update, but the underlying risk remains for any deployment that has not been updated, cleaned of vulnerable logs, and had all stored credentials rotated. That includes any scanning appliance or tool that once relied on those credentials.
The core lesson: the technology stack MSPs use to protect clients can quickly become the very point of failure.
What to Do Right Now
Every MSP with Kaseya Network Detective in their environment should:
- Apply all vendor patches without delay
- Remove any lingering logs or data files that may still hold sensitive information
- Rotate credentials used during scans or discovery
- Conduct a thorough review of administrative access—yours and your clients’
This isn’t just about one tool. It’s a wakeup call to review how you handle every vendor product that has deep access into your clients’ networks.
Why These Incidents Keep Happening
Network Detective is another example of how fast a tool can become a liability when weaknesses are not caught early and addressed with urgency. In both cases, the same pattern emerged:
- The vulnerability existed long before it was widely known
- Attackers exploited the fact that many MSPs trust their tools without question
How Galactic Supports MSPs
Our focus is not just on fixing vulnerabilities. We help MSPs anticipate them, manage them, and—just as important—communicate them.
- Helping MSPs See the Risks Before Clients Do
We work with MSP partners to review their tools, patching practices, credential storage, and vendor exposure. When weaknesses are discovered, we provide a structured plan that ensures the MSP is in control of the narrative—not caught by surprise when something goes wrong.
- Turning Complex Risks into Clear Messages for Clients
A large part of our work is communication. We know that when an MSP fails to explain risks clearly, it creates confusion and damages client confidence. We equip MSPs with plainlanguage reporting that helps them show clients where vulnerabilities exist and why action is necessary.
- Strengthening Evidence and Documentation
When an incident occurs, it is not enough to say that you advised your client. You have to prove it. We help MSPs build the documentation, risk acceptance records, and incident response plans that demonstrate due diligence and keep the liability where it belongs.
- Building a Culture of Continuous Assessment
Galactic partners understand that security is not static. We create programs that repeatedly test tools, environments, and processes. This culture of continuous assessment means that problems are identified before they escalate into headlines, lawsuits, or client churn.
Why This Matters
Vulnerabilities like the ones uncovered in Kaseya Network Detective are going to happen again. They are not unique. The MSP community must take ownership of the entire toolchain—from RMMs and backup appliances to discovery tools—and be ready to act the moment a new exposure is revealed.
These events will continue to test trust. The MSPs that will come out ahead are those who:
- Identify risks early
- Communicate those risks clearly to clients
- Document every recommendation and response
- Operate with a posture that expects vendor products to fail
This is the approach Galactic Advisors was built on. We don’t wait for a breach to make the case for better security. We help MSPs show their clients exactly where the risk is today, what can be done about it, and why acting now is the difference between control and catastrophe.
If you are ready to move beyond reaction and into a model that puts you ahead of these vendor risks, we can help.
