Most businesses don’t have a real incident response plan. They have an IT guy.
And because that IT guy has bailed them out of printer issues (most of the time—printers are the bane of IT careers), email glitches, and Wi-Fi meltdowns, they assume he’ll be able to recover the entire company when everything goes dark.
That’s not a plan. That’s blind faith.
I once walked into a hospital during a ransomware event. Their IT guy was sitting in his office, rocking back and forth in his chair, staring blankly at his screen. He wasn’t troubleshooting. He wasn’t calling for help.
He was frozen. He had no idea what to do.
Meanwhile, the hackers? They knew exactly what to do.
They had a playbook. They had executed it dozens of times before. They had contingency plans for every move the IT team would make. And they were winning.
When the Attack Comes, Will You Have a Plan—Or a Panic Attack?
If your company doesn’t have a documented, tested incident response plan, you are showing up to a gunfight with a sticky note.
And if you think business insurance will save you, let’s talk about Home Depot.
They thought they were covered.
Their insurance company thought otherwise.
Spoiler: Home Depot lost.
And if a multi-billion-dollar giant with an army of lawyers couldn’t get covered, what chance do you think you have?
When Home Depot suffered a massive data breach, they were forced to settle for $170 million in damages. Their cyber insurers paid out $100 million—but that wasn’t enough.
So, Home Depot turned to their business insurance policy, expecting it to cover the rest.
The insurers laughed and denied the claim.
Why? Because Home Depot never actually had coverage for electronic data losses. Their policies were riddled with exclusions and loopholes that left them paying out of pocket. (Read the case details here.)
No Plan = No Payout = No Survival
If you don’t have a documented incident response plan—one that includes different playbooks for different attacks—then you are in breach of your own cyber insurance policy (if you even have one).
- Business email compromise? That’s a different process than ransomware.
- Supply chain attack? Not the same as wire fraud.
- A laptop gets stolen? You better have a plan for that too.
Hackers have battle-tested their playbooks. Have you?
We Built the Playbooks—You Just Need to Use Them
If you’re not sure where to start, we’ve already done the work.
Our full incident response framework is built, documented, and ready for you inside the portal. Don’t wait until you’re rocking back and forth in a chair, watching your company burn.
Get the playbooks. Run the exercises. Be ready.
Because when the hackers come, you’ll either follow a plan—or get dragged into court with nothing but regrets.
